June 28, 2020
A few months ago, I shared a simple usability template that I every day in our UX design process to perform more efficient and better user testing. You can access the user testing template here.
Since then, I’ve had quite a few people asking me “how do you write a user testing script?” so I’ve decided to share how I create a user testing script when I’m performing usability testing.
Ok so before I share the script, I want to answer a simple question that some of you might have; “what is a user testing script?”.
A user testing script is a guide that will help you moderate more consistent and efficient user testing sessions. In a nutshell, it will guide you through the interview and prompt you to ask the right questions at the right time. A good script should answer the following questions:
All in all, it should arm you to perform your best as a user testing moderator and ensure you have a great testing session.
I use the following user testing script in all of my sessions. And I created a template to help us quickly create them so that I don’t have to worry about starting from scratch.
A few days before the user testing sessions are planned, I sit down and spend an hour preparing for the test. I try to get this done as soon as possible and with a few days to spare so I can think revisit it a day before to see if it makes sense. You need to prepare for a user testing session.
“By preparing you’re showing respect for people’s time, not preparing is the opposite, you’re just taking the piss.” - I said this in my previous post
I prepare for a user testing session by answering the following questions:
Once I’ve got them answered, I add them to my user testing script and print a copy of it. I’ll perform a dry run of the user testing with the script and make changes based off that.
Feel free to grab a copy of the script, and change it around and put your stamp on it. The only thing I would ask of you is that you share this article with your friends, family, and colleagues. ✌️
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